Additional IT Services

Many service providers either stretch their focus across too much of the IT landscape, diluting their expertise in Citrix and its dependencies, or they provide too few features for the digital workspace, leaving you to manage multiple vendors. Windup Solutions offers targeted additional services that cover the entire operating stack needed to support your virtual platform. We handle everything from the hypervisor OS (Citrix or VMware) to infrastructure servers (including Microsoft dependencies), Citrix core systems, VDI and published app virtual machines, and the Citrix ADC (NetScaler). With our deep knowledge of Citrix DaaS and Workspace, we also specialize in supporting customers who have migrated to Citrix Cloud.

Monitoring and reporting are essential to maintaining a stable, resilient virtual environment. Our team can establish healthy baselines, configure alerts, and provide around-the-clock automated monitoring of Citrix core components, hypervisor backend, infrastructure servers, and end-user resources. We also offer frequent reporting that consolidates the health of your entire digital workspace stack, from user experience to data center hardware. This allows you to visualize the big picture in a single snapshot and stay ahead of potential risks. Offered as an additional service, our monitoring and reporting solution helps mitigate issues before they arise, allowing your team to stay focused on strategy and growth.

Our additional services are designed to bring your CVAD or DaaS environment into a steady state by identifying and addressing risks and performance gaps. Behind the scenes, we work to stabilize your virtual environment by resolving common issues that bottleneck user experience or introduce security risks in Citrix deployments. Starting with a thorough environment assessment, we root out issues that may hinder healthy operations. From there, we offer proactive monitoring and a support system to help track and resolve potential challenges, ensuring a smooth and secure digital workspace.

Keep your Citrix environment stable and optimized with our infrastructure support services. We work proactively to implement patches and upgrades to your key components while also offering reactive incident management when issues arise. Our monitoring and alerting systems centralize visibility across your virtualization stack, minimizing the impact of unforeseen problems. Our additional services include health checks, quarterly business reviews, scheduled change management, and image maintenance. By integrating with your service desk, we help resolve open incident tickets and handle new ones promptly. We also assist with business and technical planning, including onboarding new users and providing support for mergers and acquisitions.

At Windup Solutions, we specialize in designing new infrastructure tailored to your business needs, as well as assessing, upgrading, and maintaining existing environments. Our architecture team ensures that your infrastructure is scalable, secure, and optimized for performance. We work closely with your organization to align your infrastructure with your long-term goals, ensuring seamless integration with existing systems. Whether you’re building from scratch or enhancing current setups, we provide solutions that grow with your business. Our team stays up to date with the latest technologies and industry best practices, ensuring that your infrastructure remains cutting-edge and resilient against future challenges.

Our storage solutions cover the design and assessment of SAN/NAS devices, upgrades, and the implementation of off-site backups. We ensure your storage systems are reliable and scalable to meet the growing demands of your business. By implementing best practices in data redundancy and disaster recovery, we guarantee the safety of your critical information. Whether on-premise or in the cloud, our solutions are built to provide seamless access to data, ensuring your operations run smoothly. Our team also offers proactive storage monitoring to quickly identify and address any potential issues, preventing downtime and ensuring business continuity.

Windup Solutions provides full-service cybersecurity, including the design and hardening of corporate networks and systems. We handle firewall installations, upgrades, and comprehensive security assessments to safeguard your data and operations. Our approach includes continuous monitoring and proactive threat mitigation to keep your environment secure. From endpoint protection to network-level defenses, we work to create a multi-layered security strategy that evolves with emerging cyber threats. Our security experts stay updated on the latest threat landscapes, ensuring that your organization remains protected against even the most advanced attacks.

We help businesses develop robust disaster recovery plans by assessing current operations and designing or reviewing disaster recovery strategies. Our team ensures you’re prepared to implement a DR plan that protects your business from downtime. We evaluate potential risks and vulnerabilities to create a tailored recovery solution that suits your specific needs. By prioritizing continuity and resilience, we make sure that your business can quickly recover from unforeseen disruptions. Our solutions also include regular testing and updates to ensure your disaster recovery plan remains effective as your business evolves.

Our endpoint management services centralize the management of devices across your organization, from implementing refreshes to designing and assessing current systems. We ensure that your endpoints are secure, up-to-date, and easy to manage. With remote monitoring and automated patching, we streamline device management while minimizing risks. Our solutions offer seamless integration with your IT infrastructure, ensuring consistency and security across all user devices. This allows your IT team to focus on strategic initiatives while we handle the day-to-day endpoint maintenance and security.